運送政策

📦 Shipping Guide

Please read the following information carefully before placing your order.

⚠️ Before You Order

  • No exchanges or refunds will be accepted due to customer errors. Please double-check all details before checkout.

  • Product colors may vary based on your monitor or mobile device settings.

  • Orders are processed only on business days (Monday–Friday, Korea Standard Time), excluding public holidays in Korea.

  • Orders placed on weekends or holidays will be processed on the next business day.

🛠️ Order Processing

  • All lenses are made to order.

  • Production begins at 09:00 AM (GMT+9) on business days.

  • Standard lenses and toric lenses both require 7–10 business days to manufacture before shipping.

🌍 International Shipping (General)

  • All orders ship from South Korea.

  • We ship to most countries, except those restricted by trade regulations.

  • Shipping carriers are automatically assigned and cannot be selected by the customer.

  • Delivery delays caused by customs clearance, local couriers, or weather conditions are beyond our control.

💼 U.S. Shipping Policy

(Delivered Duty Paid – DDP)

We are pleased to offer shipping to the United States under DDP (Delivered Duty Paid) terms.
All duties and taxes are prepaid, and no additional fees will be charged upon delivery.

Shipping Method

  • EMS Express (Korea Post)

Estimated Delivery Time

  • 7–14 business days

  • Delivery time may vary due to customs clearance or local carrier conditions.

Required Customer Information

To ensure successful delivery, customers must provide accurate and complete shipping information at checkout, including:

  • Full shipping address

  • Phone number

  • Email address

Apartment, unit, or suite numbers must be included if applicable.

Important Notice

Orders that are delayed, returned, or lost due to:

  • Incorrect or incomplete customer information

  • Recipient unavailability at the time of delivery

are not eligible for reshipment, refund, or compensation.

Product Notice

  • Contact lenses are shipped for personal use only.

💼 Customs Duties & Taxes (Non-U.S. Orders)

  • Customers are responsible for all applicable import duties, taxes, and fees.

  • These charges are not included in the product price and must be paid separately to your local courier or government.

  • We operate under a Delivery Duty Unpaid (DDU) system for non-U.S. orders.

  • Contact lenses may be subject to quantity limits under some countries’ pharmaceutical regulations.

  • Orders may be split into multiple packages if required by customs regulations.

📦 Tracking Your Order

  • A tracking number will be sent via email once your order is shipped.

  • You can track your shipment online using the provided tracking information.

  • LENS HAVEN members can log in to their account to view order status.

🚫 Order Amount Limit

  • To reduce customs-related issues, there may be limits on order value depending on the destination country.

  • Customs regulations vary by country, and we recommend placing multiple smaller orders if necessary.

🏠 Address Changes

  • Shipping address changes are allowed before the order is shipped.

  • Please contact customer service with your order number and registered email.

  • Once shipped, address changes are not possible.

  • Orders affected by incorrect addresses due to customer error are not refundable.

  • If redelivery is required, additional shipping costs may apply.

❌ Faulty or Incorrect Products

  • Please inspect your package before opening to confirm accuracy and condition.

  • If the product is incorrect or defective, do not open it and contact us within 7 days of receipt.

  • Opened products are not eligible for return or exchange.

  • Returns without prior contact will not be accepted.

🚚 Delivery Time Overview

  • Lens Manufacturing: 7–10 business days (before shipping)

  • Delivery Time: Varies by destination after dispatch

You will receive a shipping confirmation email once your order is dispatched.
If you do not receive it, please use the tracking number provided to check delivery status.

❓ Frequently Asked Questions

Q: The tracking shows my package arrived in my country, but I haven’t received it.
A: It may be undergoing customs clearance. Please allow a few additional days. If there is no update after two weeks, contact us.

Q: The tracking shows “Delivered,” but I did not receive my package.
A: Please check with your local courier first. If the issue remains unresolved, contact our customer support.

Q: Can I change my address after my order has shipped?
A: Unfortunately, address changes are not possible once an order has been shipped. Please double-check all details before placing your order.

Thank you