FAQ

The sealed expiration period for long-term use lens varies; for pack lens, it is 5-8 years, and for bottled lenses, it is 10 years. However, detailed expiration dates may vary by product, so please contact us directly for more information.

The base curve is a numerical value indicating the curvature of the lens. It's written as B.C (the average corneal curvature for Asians is 7.60-8.00). (A smaller number indicates a more curved lens, while a larger one signifies a flatter lens.)

Diameter refers to the overall diameter of the lens, while graphic diameter specifically refers to the width of the area where the color and pattern are located.

No, you cannot. Reusing daily lenses beyond their intended usage may cause eye fatigue, dryness, redness, and other side effects, leading to potential complications such as corneal damage.

Absolutely not. Sharing lenses with others can transfer foreign substances and viruses from their eyes to yours, potentially causing conditions like keratitis or eye infections.

Colors may appear differently due to lighting, individual iris color, shape, and various conditions. Please consider these factors carefully before making a purchase.

If the outer box was opened during international shipping due to frequent environmental changes, the individual contact lenses inside are individually sealed, therefore, there is no need to worry about wearing them. Opening the box outside the product is not subject to exchange/refund.

Yes, when worn and maintained properly, colored contact lenses are safe. All products are KFDA certified for safety and quality.

Daily lenses are disposable, designed for one-time use without the need for cleaning. Monthly lenses, while having lower replacement frequency, offer higher oxygen permeability and are beneficial for eye health.

Yes it is. Generally, prescription values for glasses may be slightly higher than those for contact lenses. It is recommended to undergo an eye examination before purchasing to determine the appropriate base curve, diameter, and material.

All products are manufactured according to your diopter, even if your eyes have different diopter, so you only need to buy one pack. You don't need to buy two packs.

You can find the manufacturing date and expiration date on the lens package. Please check the "Manufacturing Date" and "Expiration Date" in Korean on the package. Rest assured, all products are thoroughly checked for expiration dates before shipping.

No, if it's a certified product, it's safe to use. However, the import policy and customs clearance of color contact lenses vary by country, so please check the policy of the country before ordering.

It refers to a layered structure where the color layer does not come into direct contact with the eye. Our lenses are crafted using the sandwich manufacturing method.

If the lens edge is rolled inward, you can wear it as is. However, if the edge is turned outward, the lens is inverted, so please flip it before wearing.

Colored contact lenses are made of soft materials, providing ease of adaptation and convenient maintenance.

Select the product and specification you want, then click the "Add to Cart" or "Buy Now" button to proceed with payment. If you have a coupon code, you can apply it during checkout.

Please check your spam or junk mail folder. If it's not there, the email address may have been entered incorrectly. Contact our support team for confirmation.

You may cancel or change your order before it is processed for shipment. Once it has been shipped, changes or cancellations are not possible.

Changes can be made before the product is prepared for shipping. Once it’s in the packaging stage, changes are not possible. Please contact us immediately for adjustments.

Yes, guest checkout is available. However, we recommend creating an account to track your order history and earn reward points.

We ship to many countries worldwide. Please refer to the shipping information page or contact customer service for specific country availability.

Shipping usually takes 7–15 business days depending on your location. Unexpected customs or local delays may affect delivery times.

Shipping fees vary by country and order amount. In many cases, we offer free shipping over a certain purchase threshold. Please check our shipping policy for details.

Yes. After your order is shipped, you will receive a tracking number via email. You can track it through the courier’s website.

Yes, we offer express shipping options at an additional cost. Please select express delivery at checkout if available in your region.

You may return unopened, unused products within 7 days of receiving them. Return shipping costs are the customer's responsibility unless the product is defective or incorrect.

Contact our customer service with your order number and reason for refund. After approval, send the item back, and we will process your refund once we receive the return.

Exchanges are possible for unopened products of equal value. Please contact us before sending anything back to confirm availability.

We sincerely apologize. Please contact our customer support with a photo of the received product, and we will arrange a replacement or refund at no additional cost.

Shipping fees are only refundable if the return is due to our error (e.g., incorrect or defective product). For other cases, shipping fees are non-refundable.

Click on the “Sign Up” or “Create Account” button on our website and enter your email, name, and password to register.

Click “Forgot password?” on the login page and follow the instructions to reset your password via email.

Yes, log in to your account and go to the account settings page to update your email address or password.

Yes, registered members earn reward points with every order. Points can be used for discounts on future purchases.

You can track your order history, earn reward points, receive exclusive offers, and enjoy a faster checkout process.

Wash your hands, gently rub the lenses with fresh solution, and store them in a clean lens case filled with new solution. Never use water to clean lenses.

It is generally recommended to wear lenses for no more than 8–10 hours per day. If you experience discomfort, remove them immediately and consult an eye doctor.

No. Sleeping with lenses on can reduce oxygen supply to the eyes and increase the risk of infection.

No. Always discard used solution and refill your case with fresh solution. Reusing solution can lead to contamination.

Replace your lens case every 1 to 3 months to prevent bacterial buildup and ensure safe lens storage.