Shipping Guide

📦 Shipping Guide

Please read the following information carefully before placing your order.

⚠️ Before You Order

• No exchanges will be accepted due to customer errors. Please double-check all details before checkout.
• Product colors may vary based on your monitor or mobile device settings.
• Orders are processed only on business days (Monday–Friday, Korea Standard Time), excluding public holidays in Korea.
• Orders placed on weekends or holidays will be processed the next business day.

🛠️ Order Processing

• All lenses are made to order. Production begins at 09:00 AM (GMT+9) on business days.
• Standard and toric lenses both require 7–10 business days to manufacture before shipping.

🌍 International Shipping

• All orders ship from South Korea.
• We ship to most countries, except those restricted by trade regulations.
• Shipping carriers are automatically assigned and cannot be selected by the customer.
• Note: Delivery delays caused by customs, local couriers, or weather are beyond our control.

💰 Shipping Fees

Region / Country	Standard Shipping	Express Shipping
Taiwan	-	$13.00
Hong Kong	$7.00	$12.00
Singapore	$7.00	$12.00
Malaysia	-	$13.00
Vietnam	-	$13.00
USA (Except for some areas)	Temporarily suspended	Temporarily suspended
Canada	-	$25.00
Australia	-	$18.00
New Zealand	-	$19.00
Saudi Arabia	-	$24.00
UAE	-	$25.00
United Kingdom	-	$28.00
France	-	$22.00
Spain	-	$24.00

💼 Customs Duties & Taxes

• Customers are responsible for all applicable import duties, taxes, and fees.
• These charges are not included in the product price and must be paid separately to your local courier or government.
• We operate under a Delivery Duty Unpaid (DDU) system. All customs-related charges are the buyer's responsibility.
• Contact lenses may be subject to quantity limits under some countries’ pharmaceutical regulations. Your order may be split into multiple smaller packages if required.

📦 Tracking Your Order

• You’ll receive a tracking number by email once your order is shipped.
• You can track your shipment online.
• LENS HAVEN members can log in to their account to view order status.

🚫 Order Amount Limit

• To avoid customs issues, the maximum order amount is $250 USD per order (including shipping).
• For larger orders, please place them separately. Orders cannot be combined after payment.
• Note: Customs limits may vary by country.

🏠 Address Changes

• You can change the shipping address before the order is shipped.
• Contact customer service with your order number and registered email.
• Once shipped, no changes can be made. Incorrect addresses due to customer error are not refundable.
• If redelivery is needed, the customer will bear the shipping cost.

❌ Faulty or Incorrect Products

• Inspect your package before opening to ensure accuracy and quality.
• If the product is incorrect or defective, do not open it. Contact us within 7 days of receipt.
• Opened products are not eligible for return or exchange.
• Returns without prior contact will not be accepted.

🚚 Delivery Time Overview

Delivery Type	Time Frame
Lens Manufacturing	7–10 business days (before shipping)
Standard Shipping	10–20 business days (after shipping)
Express Shipping	3–10 business days (after shipping)

You’ll receive a shipping confirmation email once your order is dispatched. If not, use the tracking number provided to check the delivery status.

❓ Frequently Asked Questions